• NOVA Housing and Supportive Services

    NOVA Housing and Supportive Services

    The Virginia Housing and Supportive Services' Northern Virginia Regional Implementation Team (NoVA RIT) educates individuals, families and service providers about integrated, independent housing and housing resources. 

    Ursa Major Consulting created its Housing Resource Guide website. The Resource Guide incorporates a database on apartment complexes, housing resources and programs, and provides videos and webinars as part of a toolkit to help individuals move to independent housing.

    The site was created using Joomla! and associated components. New housing resources and programs can be submitted for approval by members of the public and administered by the NoVA RIT.

     

  • The Law Offices of Mitchell Garabedian

    The Law Offices of Mitchell Garabedian

     

    The Law Offices of Mitchell Garabedian, a law firm specializing in sexual abuse cases, required a website that was responsive to quickly post breaking news of new settlements and media coverage. It was difficult to make changes to their previous site.

    We redeployed the website and added new capabilities, including embedded video and transcripts of press conferences, and improvements to search engine optimization (SEO).

    We continue to support the Law Offices of Mitchell Garabedian with site updates and improvements.

  • Northern Virginia Association of Realtors

    Northern Virginia Association of Realtors

    The Northern Virginia Association of REALTORS ® (NVAR) engaged Ursa Major Consulting to provide Joomla! expertise in supporting the transition to a new website.

    A usability study and brand design was done by WM Design Group.

    Ursa Major supported the high-traffic, high-content site in Joomla! for several years before its recent transition to integrate with a membership management soution.

  • JMA Solutions

    JMA Solutions

     

    JMA Solutions, an award-winning government contractor, wanted a site that highlighted their corporate capabilities and awards, advertised their job openings, and provided internal forms and documents for employees.

    Ursa Major provided quick turn-around on a conversion from the old website, trained the internal site administrators, and later upgraded the site.

    More recently, Ursa Major led an internal Website Refresh group at JMA Solutions to refresh the site and provide a feature on the front page for current announcements.

  • Talltree South Condominium Association

    Talltree South Condominium Association

     

    Talltree South, an award-winning condo community association, provides its owners and tenants handbook, including rules and regulations,in searchable form via its website. Newsletters, e-mail and e-mail-to-text notices, and a window to its Google calendar are also provided to enhance communication with owners and tenants.

    Ursa Major constructed the site in Joomla! 1.5 and later upgraded it to 2.5 and then 3.x.  The content-rich site is very functional. Plans are to update its look in the coming year.

  • Delta Consulting Group

    Delta Consulting Group

    Delta Consulting Group, an international consulting firm, needed a new website that featured its professionals.

    Delta's experts provide consulting and expert witness services in delay, damage and defects analysis, forensic accounting, loss of productivity, and related services on multifaceted litigation and arbitration cases around the world. 

    Their professionals consult on project controls, construction audits, planning and scheduling, and budget analysis.

    Ursa Major developed the website using Joomla 3, using Zoo for the directory of professionals.  Their content is administered by an in-house staff, supported by Ursa Major as needed.

     

  • Guild of Professional Tour Guides of Washington, DC

    Guild of Professional Tour Guides of Washington, DC

     

    The Guild of Professional Tour Guides of Washington DC, a professional membership organization, required a website that provided members with up-to-date tourist site status on mobile devices, and online event registration and payment.

    The site incorporated the ability for Guild staff and other site users to manage a calendar and event registration, upload photos to the rotator, and maintain a directory of tour company affiliate members.  The public can request tour guides, who maintain their profiles including specialties and languages spoken. 

    We  received many kudos for the Joomla! website. 

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May 2015 Quorum reducedMy article, Self Service, Customer Service, and Community Service was featured in the May, 2015 issue of Quorum Magazine, the magazine of the Washington Metropolitan Chapter of the Community Associations Institute, which focused on Customer Service. (You have to be a WMCCAI member to log in and download the issue.)

When I was asked to write this article about customer service, with respect to board expectations of management and owners expectations of the board, I immediately realized that disconnects in expectations with regard to customer service lie at the root of many of the problems in the community association world. Who exactly is the customer, and who is supposed to be serving that customer? What expectations do these customers have?

I shared some true stories to illustrate the disconnects, and presented the relationships as they ideally should operate.

Achieving excellence in the Community Service model requires partnering.  Ultimately, the vote of ONE person on a board may tip a critical board decision affecting all owners for years!  The management companies operate within the terms of their contracts and their commitment to a perceived level of service. I challenge boards and management companies to provide a greater level of excellence, to:

  • Improve the condition and value of the property over the longer term
  • Raise the quality of live at the property, through education, communication, and better customer service
  • Improve the financial soundness of the association for the long haul.

This requires breaking out of the box of business as usual, to include consideration of partnering and commitment of the board and management to shared goals, improved training, and improved communication across diverse groups.  One of the reasons why our community has been successful is that its board cares. Let's discuss how to expect and achieve more!

 My prior articles in Quorum include:

  • June, 2014, A Wonderful State of Being, reviewing the 2013 Community Association of the Year winners
  • July, 2011, Hard Work Rewarded, when we were recognized as 2010 Community Association of the Year winner

In addition, I was introduced in the January 2015 issue as a new member of the WMCCAI Board of Directors.

Published in Condo News

WMCCAI logoI recently received the following great news. I had submitted the application last fall, but never expected to win.  There are a lot of medium-sized condo associations in the Washington, DC Metro Area.  Our board has accomplished a great deal in these past few years!  (Some day, we will have to write a book about it! Never a dull moment! In any case, come to the CAI conference and hear what we have to say about it.)

"Congratulations—Talltree South Condominium Association is Washington Metropolitan Chapter Community Associations Institute's 2010 Medium Association of the Year!

The awards will be presented and the real pomp and circumstance will take place at our Conference & Expo on Saturday, March 12, 2011. At the Conference & Expo we will not only present your award but a representative of your community will have the opportunity to speak about Talltree South Condominium Association's successes during an educational seminar titled, "Proven Best Practices for Community Associations: Hear it from the Winners!"

These are just a few of the benefits of this award! Jennifer Jones, communications manager, will be in touch with further details in the near future.

On behalf of Washington Metropolitan Chapter Community Associations Institute I'd like to congratulate you and thank you for your commitment to providing better living through community associations!

Thank You,

Sarah A. Patterson, Executive Director
Washington Metropolitan Chapter Community Associations Institute
7600 Leesburg Pike, Suite 100 West
Falls Church, VA 22043
Web: www.caidc.org"

Published in Condo News

My article was just published in the July 2011  issue of Quorum Magazine, of the Metropolitan Washington Chapter of the Community Associations Institute (WMCCAI), under the title Hard Work -- Rewarded.

This article detailed the accomplishments that landed us the "Most Improved" condo association through application of CAI guidelines. I don't think I can repeat it here but I will provide a link if I can find it online.

The cycles are amazing - history has already repeated itself more than once.  So much is at stake, dependent upon a mix of volunteer efforts, overworked managers,misguided agendas, ignorance and apathy.  People buy condos so that they don't have to mow the lawn, but if they don't pay attention, the condominium concept puts their investment and home at risk. How well does it work? Stay tuned. I've submitted another article and have a history of Talltree South in progress.

Published in Condo News
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